FAQ
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
In stock items usually ship within 24 hours. Every effort is made to fill orders of out of stock items as quickly as possible. We will let you know of any wait.
HOW MUCH IS SHIPPING?
We use the United States Postal Service for all items with a flat rate of $4.99. This includes tracking and applicable insurance. All pieces must be insured so that we may be sure of its safe arrival.
WHAT IS YOUR RETURN POLICY?
Customer Service is our top priority and you are important to us! Our goal is for you to be fully satisfied with your purchases. If for some reason you feel your purchase does not meet your expectations, please contact us so We can assist you with a solution. Chat with us on Instagram @jensmiastore or send us a message at +17047326396 to receive a Return Authorization number and label prior to returning the item. Shipments without this number will not be accepted. More about our Return policy HERE.
Contact Us form to start the process.
CAN WE CONTACT YOU WITH MORE QUESTIONS?
ABSOLUTELY! If you have any questions about anything on the site or any special requests, please do not hesitate to contact us. You are the reason for the success JENSMIA and your needs are important to us. The best way to reach me is through Instagram @jensmiastore or use the Contact Us form. Otherwise, feel free to send us a message during normal business hours, Monday through Saturday from 8:00 am to 7:00 pm EST. We will get back to you as soon as possible.
IS MY INFORMATION SECURE WHEN I SHOP?
ABSOLUTELY! Your address and payment information is sent encrypted through a Secure Socket Layer (SSL) connection- the technical backbone of secure electronic commerce. We will NEVER release your personal information to ANYONE.
IS THERE SALES TAX?
YES.