RETURNS & REFUNDS

RETURNS & REFUNDS

This Returns and Exchanges Policy applies to all purchases made through the website JENSMIA.COM, online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date. All returned or exchanged items must be must be in its original packaging.

All returned items must be accompanied by the return form, provided by our customer service representative via email jensmiastore@gmail.com

The following information needs to be added to the return form: item codes for the products you wish to return, description, order number, exchange item code (if applicable). Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).

A prepaid return label will be provided to you via email once your request is approved. Place the return label on the outside of your package. Please note that the return label is pre-paid, therefore, you will not be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

Mail your return items using the pre-paid label provided by our customer care representative and send package to the following address:

N&B Attention: Online Returns
3151 Halifax St Suite 120,
Dallas Texas, 75247.

Refunds will be issued in the original form of payment(if applicable). Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-5 business days for the credit to appear on your statement.

Skin care are all final sale items and cannot be returned or exchanged.